Job Overview

We are looking for an experienced Customer Success Engineer (CSE) with strong expertise in SASE, Network Security and Enterprise Networking to one of our customer.

The ideal candidate will combine hands-on technical expertise with customer-facing consulting skills to help enterprise customers optimize their security environments, improve product adoption and achieve their business objectives.

Key Responsibilities

- Provide hands-on technical assistance with configuration, deployment and optimization of SASE solutions.
- Conduct technical assessments, health checks and architecture reviews.
- Lead technical workshops and customer discussions.
- Support onboarding, migration and adoption of security solutions.
- Identify opportunities to improve security configurations and operational efficiency.
- Monitor customer environments, identify technical risks and recommend appropriate remediation.
- Collaborate with engineering, product and technical support teams to resolve complex technical issues.
- Drive customer adoption, retention and expansion through proactive technical guidance.
- Develop automation and standardized workflows to improve operational efficiency.
- Present technical recommendations and business value to customer stakeholders.

Mandatory Skills & Qualifications

- 5+ years of experience in Customer Success Engineering, Technical Account Management or similar roles supporting enterprise networks.
- 5+ years of hands-on experience designing, deploying and managing large enterprise networks.
- Advanced knowledge of the SASE ecosystem, including:
- SD-WAN
- ZTNA (Zero Trust Network Access)
- SWG (Secure Web Gateway)
- FWaaS (Firewall as a Service)




- CASB
- Data Loss Prevention (DLP)
- Strong knowledge of routing protocols, particularly BGP.
- Understanding of security lifecycle, attack lifecycle and network security concepts.
- Strong experience with SQL and data visualization tools such as Tableau, Looker or Snowflake.
- Familiarity with CRM and Customer Success platforms such as Salesforce and Gainsight.
- Advanced understanding of TCP/IP, SSL/IPsec VPN and PKI.
- Hands-on experience with troubleshooting tools such as Wireshark and tcpdump.
- Understanding of NOC/SOC operations and security technologies.

Preferred Qualifications

- Experience with Palo Alto Networks SASE solutions.
- Knowledge of security sandboxing technologies.
- Experience with AI-driven automation and workflow optimization.
- Relevant certifications such as:
- PCNSE
- SSE
- CCNP
- CCSP
- CISSP

Professional Skills

- Excellent customer-facing communication and presentation skills.
- Robust analytical and problem-solving abilities.
- Ability to manage complex technical issues independently.
- Strong customer relationship and stakeholder management skills.
- Ability to work across multiple teams and time zones.
- Proactive approach to identifying technical improvements and business opportunities.

Why Join Us?

Join a team where you can work on advanced network security technologies, solve complex technical challenges and help enterprise customers strengthen their security environments.

You will have opportunities to work with emerging technologies, automation and AI while contributing to meaningful customer outcomes.

Interested candidate pls share your updated CV to [email protected]

📌 Customer Success Engineer (India)
🏢 BAPON Technologies
📍 India