Company Description Bajaj Finserv Loans is a leading provider of diverse loan products tailored to individual and business needs, including personal, business, travel, and education loans. The company focuses on offering flexible financial solutions that align with customers’ specific requirements and life goals. With a strong presence in the market, Bajaj Finserv Loans emphasizes transparent processes and customer-centric service.

Team members work in a fast-paced environment that values integrity, performance, and continuous improvement, making it an attractive workplace for growth-oriented professionals.

Role Description The Collections Manager is responsible for overseeing the end-to-end collections process for assigned loan portfolios in an in office role based in Kolkata. This full time position involves monitoring overdue accounts, implementing collection strategies, and guiding collection teams to achieve recovery targets while maintaining compliance with internal policies and regulatory requirements. Daily tasks include analyzing portfolio risk, reviewing delinquency trends, coordinating with internal stakeholders, and ensuring timely follow-up with customers using phone, email, and in-person communication where needed.





The role also includes preparing collection reports, recommending process improvements, managing escalations professionally, and promoting ethical and customer-sensitive collection practices.

Qualifications

- Strong skills in collections management, credit risk assessment, and recovery strategy implementation.
- Proficiency in negotiation, conflict resolution, and customer communication for handling overdue accounts.
- Ability to analyze data, prepare performance reports, and use MIS tools or collection systems effectively.
- Knowledge of loan products, basic finance concepts, and relevant regulatory or compliance requirements.
- Proven experience in managing or supervising collections teams in financial services or related sectors.
- Excellent organizational skills, attention to detail, and the ability to work under time-sensitive targets.
- Bachelor’s degree in Finance, Business, Commerce, or a related field; advanced qualifications are an advantage.
- Comfort working on-site in Kolkata and collaborating with cross-functional teams including sales, risk, and operations.

📌 Collections Manager (Kolkata)
🏢 Bajaj Finserv Loans
📍 Kolkata