About Company: At Chattels Design, we go beyond designing interiors to curate immersive experiences. Since 2019, we have delivered over 3000+ beautifully designed homes across Bangalore, specializing in personalizing spaces to reflect individual lifestyles, personalities, and aspirations. Our design philosophy embodies contemporary minimalism, luxurious elegance, functionality, innovation, and meticulous attention to detail. With branches in Bengaluru(Whitefield, JP Nagar and Jakkur) and Hyderabad, we provide a seamless, end-to-end interior journey, from conceptual planning and material selection to custom manufacturing, premium furniture, and elegant furnishings. Led by our Founder & CEO, Ms. Itisha Jalan, we are driven by passion, precision, and purpose, crafting homes that are visually stunning and thoughtfully designed for everyday living. About Job: We are looking for a highly experienced, mature and customer-centric qualified to lead client relationship management and escalation handling at Chattels Design. The individual will act as the Single Point of Contact (SPOC) for clients throughout their journey, covering the design, production and installation phases. This role requires someone with exceptional listening skills, emotional intelligence and problem-solving abilities, who can confidently handle demanding clients, manage difficult conversations and ensure concerns are resolved effectively.

Key Responsibilities
1. Client Relationship Management: Act as the primary point of contact for clients throughout the project lifecycle,



ensuring regular communication and a smooth customer experience. 2. Escalation Management: Handle client complaints, grievances and escalations with patience, empathy and professionalism. Take ownership until the issue is resolved. 3. Problem Solving: Understand the root cause of client concerns, coordinate with the relevant departments and drive practical solutions rather than simply passing on complaints. 4. Design Phase Coordination: Ensure timely updates from the design team, address communication gaps and help resolve client concerns regarding designs, revisions and timelines. 5. Production & Installation Coordination: Stay updated on project progress, proactively communicate delays and coordinate with production and project teams to resolve client concerns. 6. Internal Coordination: Work closely with Sales, Design, Production, Quality Control and Project Management teams to ensure accountability and timely resolution. 7. Customer

Experience:
Build client confidence, identify recurring issues and recommend improvements to enhance the overall customer journey. Candidate

Requirements:
- 10+ years of experience in Client Relationship Management, Customer Experience,



Client Servicing or Escalation Management.
• Experience handling high-value clients and complex customer escalations.
• Excellent communication, listening and interpersonal skills.
• High emotional intelligence and the ability to remain calm during difficult conversations.
• Strong problem-solving, negotiation and conflict-resolution abilities.
• Mature, confident and professional personality with the ability to command respect.
• Ability to coordinate with multiple departments and senior management.
• Experience in interior design, real estate, construction or premium service industries will be preferred. Key Performance Indicators (KPIs):
- Timely resolution and closure of client escalations.
• Client satisfaction and overall customer experience.
• Proactive communication and regular client updates.
• Effective coordination and accountability across departments.
• Reduction in repeat complaints and unresolved issues. What We Expect: This is not a conventional customer support role. We need a senior qualified who can represent Chattels Design confidently, listen without being defensive, handle even the most difficult client conversations and take complete ownership of finding solutions. Our objective is to ensure that every client feels heard, valued and supported, with one reliable point of contact throughout their journey with Chattels Design. Interested candidates can submit their profiles to [email protected].

📌 Senior Client Relationship Manager (Bengaluru)
🏢 Chattels Design
📍 Bengaluru