Job Description
Datadog AIOps Support Engineer Exp: 7 to 10 Need Immediate Joiner

Location:
PAN India (HCL Office Campus) Role Summary We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. Responsibilities
• Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog.
• Create and maintain Datadog dashboards, monitors, alerts, and service maps.
• Analyze logs, metrics, traces, and alerts to troubleshoot incidents.
• Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems.
• Reduce alert noise through alert tuning and event correlation.
• Participate in incident, problem, and change-management activities.
• Support major incidents and coordinate with application and infrastructure teams.
• Create runbooks and automate repetitive support activities.




• Prepare incident reports and root-cause analysis documents.
• Provide rotational on-call support when required. Required Skills
• 3+ years of experience in production support, monitoring, DevOps, or AIOps.
• Hands-on experience with Datadog.
• Knowledge of Datadog APM, logs, infrastructure monitoring, dashboards, and alerts.
• Basic knowledge of AWS, Azure, or Google Cloud.
• Understanding of Linux, networking, APIs, and databases.
• Knowledge of Python, Shell scripting, or PowerShell.
• Experience with incident and problem management.
• Valuable troubleshooting and communication skills. Preferred Skills
• Experience in retail or e-commerce environments.
• Knowledge of Kubernetes, Docker, Terraform, or OpenTelemetry.
• Experience with ServiceNow, PagerDuty, Jira, or similar tools.
• ITIL certification.
• Datadog certification.

📌 Datadog AIOps Support Engineer (Bengaluru)
🏢 HCLTech
📍 Bengaluru