Job Summary

We are looking for a Salesforce professional with strong hands-on experience in Sales Cloud, Service Cloud, and Salesforce Data Cloud to design, build, and implement scalable CRM and customer data solutions. The role involves working closely with business stakeholders, architects, and integration teams to deliver end-to-end Salesforce solutions that improve sales productivity, customer service, and data-driven decision-making.

Key Responsibilities

Sales CloudImplement and customize Lead, Account, Contact, Opportunity, and Forecasting processesConfigure Sales Processes, Path, Record Types, Page Layouts, Validation Rules, and AutomationDesign and optimize Lead Assignment Rules, Prospect Pipelines, and CPQ (if applicable)Build dashboards and reports to track sales performance and KPIsService CloudDesign and implement Case Management solutions (Queues, Assignment Rules, Escalations)Configure Omni-Channel, CTI, Live Chat, Email-to-Case, Web-to-CaseImplement Service Console, Macros, Quick Text, and KnowledgeSupport Field Service, Service Appointments, and customer interaction workflowsEnable Experience Cloud for customer/partner self-service (if required)Salesforce Data CloudDesign and manage Data Streams from Salesforce and external systemsConfigure Identity Resolution, Calculated Insights, and Unified Customer ProfilesImplement Data Model Objects (DMOs) and mapping strategiesEnable real-time and batch data ingestionIntegrate Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud, and AgentforceSupport segmentation, activation, and analytics use casesAutomation & DevelopmentBuild automations using Flows (Record-Triggered, Screen,



Scheduled)Develop using Apex, SOQL, SOSL, Triggers, and Batch Jobs (when required)Build Lightning Web Components (LWC) for custom UIEnsure code quality, performance, and security best practicesIntegration & ArchitectureDesign integrations using REST/SOAP APIs, Platform Events, MuleSoftIntegrate Salesforce with ERP, CRM, Marketing, and external data sourcesSupport SSO, OAuth, and security compliance requirementsReporting, Analytics & AIBuild advanced Reports, Dashboards, CRM AnalyticsEnable Einstein AI features (Einstein Lead Scoring, Case Classification, Next Best Action)Support data-driven insights using Data Cloud and AnalyticsDeployment & GovernanceManage deployments using Change Sets, SFDX, CI/CD pipelinesFollow Salesforce best practices, security, and data governanceProvide technical documentation and end-user trainingSupport UAT, production issues, and post-go-live enhancements

Required Skills & Qualifications

Strong experience with Sales Cloud and Service Cloud implementationsHands-on experience with Salesforce Data CloudProficiency in Flows, Apex, LWC, and Integration patternsStrong understanding of Salesforce security modelExperience working in Agile/Scrum environmentsExcellent communication and stakeholder management skills

Good to Have

Experience with Agentforce / Einstein CopilotMuleSoft integration experienceExperience in Omni-Channel contact centersExperience in industries like Automotive, BFSI, Telecom, or Retail

Certifications (Preferred)

Salesforce Certified AdministratorSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud ConsultantSalesforce Platform Developer I / II

📌 Developer - II (Noida)
🏢 Cloud Analogy
📍 Noida