Role: Chatbot & IVR Developer

Location: Bangalore / Mangalore

Roles & Responsibilities

• Analyze and document data coming from bot conversations.

• Interpret the pattern, trends, and conversational flow of bots.

• Collaborate with system architects and programmers for app design and decision-making.

• Design and build conversational chatbots.

• Should be a hands-on contributor for development of complex functionalities for the IVR application/s using different backend and frontend technology frameworks and cognitive services for Natural language processing.

• Ensure seamless experience of the IVR/bot users on various enterprise channels, robust security layer for enabling authentication and authorization and integration with third party enterprise system/s





• Define recurring questions to automate answers/responses.

• Assist in the handling of multilingual bot support. Minimum requirements

• 3+ years of experience working with Voice Bot/IVR & chatbots and customer facing production projects.

• Proficiency in AI/bot development landscape, tools, and other frameworks

• Experience in artificial intelligence, machine learning, and NLP algorithms.

• Solid understanding of programming languages such as Python, and hands on experience in JavaScript.

• Good knowledge about software development lifecycle

• Fluent in English to communicate effectively.

📌 Software Developer (Mangalore)
🏢 Mresult Technologies
📍 Mangalore