Executive – Information Technology (IT)

Apollo Excelcare Hospital
A Unit of Asclepius Hospitals and Health Care Pvt. Ltd.
Location: Pachim Boragaon, Guwahati, Assam – 781033
Department: Information Technology
Designation: Executive – Information Technology
Reporting To: IT Manager / Head – Information Technology

1. Job Purpose

To ensure the smooth functioning of the hospital's IT infrastructure, information systems, hardware, software, and network operations. The Executive – Information Technology will provide technical support to clinical and non-clinical departments, maintain system availability, troubleshoot IT issues, and support the secure and efficient use of hospital information systems to ensure uninterrupted patient care and business operations.

2. Key Responsibilities

A. IT Infrastructure and Technical Support

- Provide first-level and second-level technical support to hospital employees for hardware, software, and system-related issues.

- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT peripherals.

- Monitor and maintain LAN, WAN, Wi-Fi, internet connectivity, and other network infrastructure.

- Diagnose and resolve technical issues within defined service timelines.

- Maintain IT assets, inventory records, and equipment allocation registers.

B. Hospital Information Systems (HIS/HMS)

- Provide technical support for the Hospital Information System (HIS/HMS), Electronic Medical Records (EMR), and other hospital applications.

- Assist users in resolving issues related to patient registration, OPD, IPD, billing, pharmacy, laboratory, radiology, and other hospital modules.

- Coordinate with software vendors for application-related issues, system upgrades, and troubleshooting.

- Support user account creation, access permissions, password resets, and role-based access management as authorized.

- Assist in system testing, implementation, upgrades, and user training.

C. Network, Server and System Administration

- Assist in monitoring servers, network devices, storage systems, and IT infrastructure.

- Perform routine system checks, software updates, antivirus updates, and preventive maintenance.

- Monitor network connectivity and escalate major infrastructure failures to the appropriate technical team.

- Support backup monitoring, data recovery activities, and disaster recovery procedures.

- Maintain records of system configurations, maintenance activities, and technical incidents.

D. Information Security and Data Confidentiality

- Ensure compliance with hospital IT policies, information security standards, and data confidentiality requirements.





- Protect patient information and confidential organizational data from unauthorized access or disclosure.

- Support endpoint security, antivirus protection, access controls, and security patch management.

- Report suspected cybersecurity incidents, phishing attempts, unauthorized access, and data breaches immediately.

- Follow applicable data protection requirements and hospital policies for handling electronic patient records.

E. Biomedical and Clinical IT Support

- Coordinate with clinical departments and biomedical engineering for IT connectivity and technical support related to medical equipment and connected systems.

- Assist in troubleshooting connectivity issues involving laboratory, radiology, PACS/RIS, and other clinical systems.

- Ensure that IT-related issues affecting patient care are escalated promptly.

- Support the availability of IT systems used in critical care areas, emergency services, ICUs, laboratories, and other patient care units.

F. IT Helpdesk and Documentation

- Log, track, prioritize, and resolve IT service requests and incidents.

- Maintain an IT helpdesk register, incident logs, preventive maintenance records, and service reports.

- Monitor pending tickets and ensure timely closure of complaints.

- Prepare periodic reports on IT incidents, downtime, recurring issues, and asset utilization.

- Coordinate with external vendors and service providers for repairs, maintenance, and technical support.

G. User Training and Process Improvement

- Provide basic IT orientation and system usage guidance to hospital employees.

- Educate users on password security, phishing awareness, data confidentiality, and safe IT practices.

- Identify recurring technical problems and recommend corrective and preventive actions.

- Participate in IT audits, hospital accreditation activities, and process improvement initiatives as required.

3. Educational Qualification
- Bachelor's degree in Computer Applications (BCA), Information Technology (B.Sc. IT), Computer Science, or an equivalent qualification.

- Diploma in Computer Science / IT may be considered based on relevant experience and organizational requirements.

- Relevant IT certifications in networking, system administration, or cybersecurity will be an added advantage.

4. Experience
- 1–3 years of experience in IT support, IT infrastructure, network administration, or technical support.

- Experience in a hospital,



healthcare organization, or multi-specialty clinical environment will be preferred.

- Freshers with relevant technical skills may be considered, depending on organizational requirements.

5. Technical Skills
- Working knowledge of Windows operating systems, Microsoft Office, printers, and computer hardware.

- Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.

- Familiarity with hospital information systems (HIS/HMS), EMR, PACS/RIS, or laboratory information systems is desirable.

- Understanding of antivirus software, endpoint security, user access management, and data backup procedures.

- Knowledge of IT helpdesk tools, ticket management, and IT asset inventory management.

- Basic understanding of servers, Active Directory, and virtualization will be an advantage.

6. Key Competencies
- Robust analytical and troubleshooting skills.

- Good communication and interpersonal skills.

- Customer-service orientation and a proactive approach to problem-solving.

- Ability to prioritize incidents according to operational and patient-care impact.

- Ability to work under pressure and manage multiple support requests.

- Strong documentation, coordination, and time-management skills.

- Commitment to confidentiality, information security, and professional conduct.

7. Key Performance Indicators (KPIs)
- Timely resolution of IT incidents and service requests.

- Compliance with defined response and resolution timelines.

- Availability and reliability of IT systems and network connectivity.

- Reduction in recurring technical issues and avoidable system downtime.

- Completion of scheduled preventive maintenance activities.

- Accuracy of IT asset inventory and service documentation.

- Compliance with IT security policies and access control procedures.

- User satisfaction with IT support services.

- Timely escalation and reporting of critical IT incidents.

8. Working Conditions
- The role requires coordination with clinical and non-clinical departments across the hospital.

- Availability during assigned shifts and support during emergencies or critical IT incidents may be required.

- The employee must follow hospital policies, infection prevention requirements, and confidentiality protocols while working in patient care areas.

9. General Responsibilities

The employee shall perform any other IT-related duties assigned by the reporting manager or hospital management, consistent with the designation, qualifications, and organizational requirements.

Note: This job description outlines the primary responsibilities of the position and may be revised according to the operational requirements of Apollo Excelcare Hospital.

📌 Executive (Assam)
🏢 Apollo Group
📍 Assam