Job Specification

Qualification : Any Graduate

Experience : Minimum 2 to 4 years in Reputed Health care originations

Skills : Communication Skills, Interpersonal Skills, Professional knowledge, Emotional Stability & Behavioral Approach, Time Management, Typing Skills, Computer Knowledge MS – Office.

Job Description

ON ADMISSION:

- To make sure that the allocated room is clean and ready with requite room facilities / amenities.
- To ensure that the patient and attendees are oriented well about the facilities available in the wards and about the institution.
- To place door card with patient UHID and Consultant.

WARD RESPONSIBILITIES:

- To attend Morning Ward huddle
- To prepare bed status on the notice board
- To keep the ambience neat and tidy
- To Update the billing card with the usage details of equipment etc.,
- To send supplementary billing card to the billing department within 5 days
- To maintain the patient’s case sheet neatly with all the necessary documents and seal the consultants name in the appropriate document.
- All VIP arrivals in the hospital to be informed to HOD / General Manager.
- To obtain billing clearance for patients before surgery / major procedure.
- To intimate Against Medical Advice (AMA) details to HOD and GM office.

DISCHARGE:

- Assist doctor in typing discharge summaries from the day of admission
- To coordinate with the DMO / Consultants to complete the discharge summary.
- To make sure that the summary has appropriate ICD coding
- To organize DPEP for the discharge confirmed Ortho and Cardiac patients




- To ensure that the Clinical pharmacist checks the discharge medicine before discharge summary is finalized.
- To orient the discharge TAT process (Cash / Credit) to the patients / family.
- To distribute feedback form to the patients
- To submit the billing card to billing section with summary for credit patient
- To ensure that the hospitalization bills are settled before dispatch of reports
- To handover the discharge summary and reports to the patient
- To explain the pending reports, if any and to issue the pending report authorization form.
- To explain the review date and fix the appointment
- To submit one copy of the discharge summary to OPD for referral discharges
- To coordinate with the clinical pharmacist to explain the medication for the patient.
- To collect filled up feedback forms and hand over it to GR department
- Compliance to 4 initiatives Fond farewell, Discharge in 60 min, Service Excellence Standards and Patient feedback
- To handover investigation slip to patient for test to be carried out during their review visit

IN CASE OF SICK / EXPIRED PATIENT :

- To inform the patient‘s attendees
- To help the relatives / attendees




- To speed up the billing process

TRANSFER IN AND OUT :

- To coordinate with admission counter and wards for shifting the patients through share points.
- To check for double occupancy

CRITICAL CARE UNITS :

- To do registration for current born baby.
- Birth intimation to be given to MRD.
- To co-ordinate with admission counter and wards for patient transfer.
- To follow the forms like Consent / Critical illness form etc.,
- In case of expiry / AMA

1. To help the relatives / attendees
2. To speed up the billing procedure within 1 hour.
3. To pass the death information to concerned departments through mail.

In case of MLC death, photocopies of patient death summary and death certificate to be handed over to Security Office. To maintain all records pertaining to ACE.To prepare ACE reports without delay.

GENERAL:

- To report for duty on time in appropriate grooming standards.
- To intimate leave to the Supervisor well in advance
- To dispatch discharge patient case sheet to MRD within 24 hrs of discharge.
- To update the discharge process time tracker on a daily basis and to notify the reason for delay in appropriate column.
- To track the discharge TAT for cash and credit patient and average discharge TAT for total discharges
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To do any other jobs assigned by superior due to exigencies of work

📌 Secretary (Tamil Nadu)
🏢 Apollo Group
📍 Tamil Nadu