Job Description

RESPONSIBILITIES

- Responsible for the day-to-day execution of tasks within the GCC, ensuring timely, accurate, and high-quality support to the Client Servicing teams.

- Maintain comprehensive knowledge of all processes and activities executed within the hub, serving as the primary point of expertise and ensuring continuity, consistency, and operational excellence.

- Lead knowledge transfer initiatives for all transitioned tasks, ensuring successful handover, documentation, stabilization, and long-term sustainability of processes.

- Manage work allocation, resource planning, and delivery timelines, ensuring effective prioritization of tasks, optimal utilization of team capacity, and timely completion of assignments.

- Provide proactive coordination and communication with internal stakeholders, ensuring alignment on priorities, requirements, project status, risks, and operational challenges.

- Demonstrates a high level of attention to detail when reviewing data, reports, templates, and other project deliverables.





- Execute day-to-day operations and tasks

- Create and set up reporting templates accurately, prepare initial report structures and templates for efficient and accurate data population.

- Should have robust focus on quality with ability to identify quality or data-related issues, investigate the root cause, and take appropriate action.

- Propose optimizations and efficient solutions on project and processes.

- Identify process improvements across upstream and downstream workflows

- Collaborate with global stakeholders and internal teams to clarify requirements and resolve issues

- Automate routine status reporting using AI and identify opportunities where AI can be further leveraged

- Ability to work independently while also collaborating effectively with team members

- Ability to manage multiple priorities and meet tight deadlines

- Open to work in US timing

📌 Senior Research Specialist (Gurugram)
🏢 Nielseniq
📍 Gurugram