Job Description

What you get to do in this role:

- Define and operate NPI planning & governance processes across cross-functional GTM teams, to ensure the right investment levels for product success & the ability to pivot plans and respond swiftly to customer needs
- Influence and work cross-functionally to align functional plans
- Ensuring comprehensive planning including post sale readiness
- Define & manage KPI’s (leading, lagging indicators) across product lifecycle
- Accountable for driving accountability for action plans cross-functionally to improve KPI’s
- Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
- Drive projects from inception to completion,



ensuring all workstream deliverables are completed on time, on budget, and with quality
- Partner closely with enterprise business planning teams to provide visibility and transparency to strategic priorities
- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
- Deliver progress updates to stakeholders and leadership
- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

📌 Sr Sales Operations Mgr (Hyderabad)
🏢 ServiceNow
📍 Hyderabad