Job Description

We're looking for an experienced and strategic Mass Cluster Manager to join our Offline Business Development & Account Management team in Dehradun, India. In this role, you will oversee multiple account clusters, drive business development initiatives, and manage key client relationships across our offline channels. You will be responsible for developing comprehensive strategies to expand market presence, optimize account performance, and deliver sustainable revenue growth. The ideal candidate will combine strong leadership capabilities with a deep understanding of offline business models and account portfolio management.

- Manage and oversee multiple account clusters, ensuring optimal performance and client satisfaction across assigned territories
- Develop and execute strategic business development plans to identify new market opportunities and expand the customer base
- Drive revenue growth through effective account management, upselling, and cross-selling initiatives




- Build and maintain solid relationships with key clients, serving as the primary point of contact for account-related matters
- Monitor and analyze account performance metrics, KPIs, and market trends to inform strategic decision-making
- Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless service delivery
- Conduct market analysis to identify emerging opportunities and competitive threats within assigned clusters
- Develop and implement account retention strategies to maximize customer lifetime value
- Lead and mentor account management teams to achieve organizational objectives and performance targets
- Prepare regular reports and presentations on cluster performance, business development progress, and strategic recommendations
- Negotiate contracts and agreements with clients to secure favorable terms and long-term partnerships

📌 Mass Cluster Manager, Offline BD & Account Management (Dehradun)
🏢 Phonepe
📍 Dehradun