We are looking for a hands-on Service Delivery and Project Manager to own the support and improvement of our client’s General & Administrative (G&A;) application portfolio. You will run day-to-day service delivery for platforms such as Workday, UKG, iCertis and DocuSign, manage enhancement and upgrade projects, and act as the trusted point of contact for HR, Finance, Legal and Procurement stakeholders. This is a fulltime remote contract role.

Shift time 4pm - 1am

Responsibilities:

-Own end-to-end service delivery for the G&A; application portfolio, ensuring stable, reliable

operations and agreed service levels.

-Manage incidents, service requests, problems and changes through ServiceNow, from intake

and triage to resolution and closure.

-Monitor SLA performance, ticket aging and backlog.

-Coordinate with vendors (Workday, UKG, iCertis, DocuSign and others) on escalations,

defects, releases and roadmap items.

-Lead enhancement, integration, upgrade and recent-module projects across G&A; systems, from

requirements to go-live and hypercare.

-Build project plans, track scope, timelines, budgets, risks and dependencies, and report status

clearly to stakeholders.

-Ensure changes follow the client’s change management, access control and audit

requirements, including SOX controls where applicable.





-Act as the primary point of contact for HR, Finance, Legal and Procurement stakeholders on

application support and projects.

Required

• 8+ years of experience in IT service delivery, application support or project management.

Hands-on experience supporting at least two of: Workday, UKG (Pro/UltiPro), iCertis,

DocuSign.

• Strong working experience with ServiceNow for incident and change

management.

• Good understanding of G&A; business processes across HR, payroll, finance, legal and

contract management.

• Experience in life sciences, biopharma

• Familiarity with SOX controls, audit support and access reviews for G&A; systems.

• Experience with integrations and middleware (for example Workday Studio/EIBs, APIs, iPaaS

tools).

• Exposure to automation tools such as Power Automate or RPA, and to reporting tools such as Power BI.

Certifications:

- Service management: ITIL 4 Foundation or higher (required)
- Project management: PMP, PRINCE2, CAPM or Certified ScrumMaster
- ServiceNow: ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist
- Platform: Workday, UKG, DocuSign or iCertis certifications are a strong plus

Skills:- ITIL and General & Administrative applications

📌 Service Delivery & Project Manager – G&A Applications (India)
🏢 Hyrhub
📍 India