Responsibilities
Receive and process customer orders through various channels such as phone, email, or online platforms.
Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
Collaborate with internal teams, including sales, supply chain, finance to ensure smooth order fulfilment and timely delivery.
Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues,



and provide accurate lead times to customers.
Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
Stay up-to-date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.

Qualifications
Job Type: Fresher
Education - Any graduate

Skills
Customer support
MS Office

📌 Intern New Delhi
🏢 Bakers Circle
📍 New Delhi