Role & responsibilities
8+ years of dedicated change management, user enablement, or training leadership experience supporting enterprise cloud applications (HCM, CRM, ERP).
Demonstrated expertise applying established change management methodologies (Prosci ADKAR or Kotter) to large-scale technology initiatives.
Exceptional instructional design and content creation skills, with proficiency in e-learning authoring tools (Articulate 360, Camtasia) and digital adoption platforms (WalkMe, Whatfix).
Outstanding written and verbal communication skills with executive presentation capabilities.
Prosci Certified Change Management Practitioner or CPTD (Certified Qualified in Talent Development) preferred.