Role & responsibilities
Provide L2/L3 production support for Java-based enterprise applications, ensuring maximum system availability and performance.
Monitor application health using tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, and ELK Stack.
Investigate and resolve production incidents, troubleshoot application, database, and infrastructure issues within SLA timelines.
Perform root cause analysis (RCA) and implement preventive measures to avoid recurring incidents.
Support Java, Spring Boot, Microservices, REST APIs, and cloud settings (AWS/Azure).
Analyze application logs, server logs, and database queries using Oracle, SQL Server, or PostgreSQL.
Collaborate with development, DevOps, middleware,



and infrastructure teams for issue resolution and deployments.
Participate in release activities, change management, and production validation processes.
Automate repetitive support tasks using Shell Scripting, Python, or Java utilities.
Work in a 24x7 support workplace, handling incident management, problem management, and service requests through ServiceNow, Jira, or BMC Remedy.
Required Skills: Java, Microservices, SQL, Linux/Unix, Splunk, AWS/Azure, Production Support, Incident Management, RCA, ServiceNow, Monitoring Tools.

📌 Java Production Support Engineer Hyderabad
🏢 Infosys
📍 Hyderabad