A Receptionist cum Telecallermanages front-office/reception operations while simultaneously handling incoming and outgoing phone calls for lead generation, customer support, or appointment scheduling
Reception & Front Office Duties
Visitor Management: Greet, welcome, and assist walk-in guests, clients, parents, or patients professionally.
Direction & Coordination: Guide visitors to the appropriate department, staff member, or counseling room.
Front Desk Upkeep: Keep the reception area, lobby, and visitor registers clean, organized, and stocked with necessary materials.
Mail & Deliveries: Receive, sort, and distribute incoming letters, couriers, and packages.
Administrative Support: Assist with basic office tasks, meeting room bookings, and coordination with internal teams or faculty.
Call Handling (Outbound)
Outbound Telecalling: Make outbound calls to prospective clients, leads, or existing customers from provided databases or CRM systems.
Inquiry Conversion: Explain products, services, courses, fee structures, or appointment details, and work to convert leads into walk-ins or sales.
Follow-ups: Conduct regular follow-up calls with past inquiries, pending leads, or scheduled appointments.

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