The Manager - Client Relations will serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery, fostering solid relationships, and driving customer satisfaction. This role requires a proactive communicator with a deep understanding of client needs and service excellence.
Client Relationship Management: Build and maintain solid, long-term relationships with clients, acting as their trusted advisor.
Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
Issue Resolution: Address client concerns promptly,



coordinating with internal teams to deliver effective solutions.
Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Key Competencies:
5+ years of experience in client relations, preferably in service-oriented industries.
Hands on experience in Excel & reporting.
Solid communication, negotiation, and interpersonal skills.
Proven ability to manage multiple client accounts simultaneously.
Knowledge of industry standards and compliance requirements.

📌 Manager Client Relations Gurugram
🏢 Securitas
📍 Gurugram