INTERNATIONAL VOICE PROCESS

Job Locations

Noida | Gurugram | Navi Mumbai

Experience

Minimum 1 Year Mandatory Experience in International Voice / International Customer Service Process

Salary

4.5 LPA 5.6 LPA
Depending on experience, communication skills, and interview performance

Perks
Both-Side Cab Facility
Market-competitive salary Package
Opportunity to work with international customers
Qualified growth opportunities

Job Summary

We are hiring experienced and customer-focused International Voice Process Executives to handle international customers through voice support. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a minimum of 1 year of relevant international voice process experience.

Key Responsibilities
Handle inbound and outbound calls from international customers.
Resolve customer queries, complaints, and service-related issues.
Provide accurate information and effective solutions.




Maintain professional communication and international call etiquette.
Handle customer objections and escalations effectively.
Identify opportunities for upselling and cross-selling where applicable.
Maintain customer records and update CRM systems.
Achieve assigned targets related to Quality, AHT, CSAT, FCR and Productivity.
Follow company policies, process guidelines, and compliance requirements.
Coordinate with internal teams for complex customer issues.

Eligibility Criteria
Minimum 1 year of International Voice Process experience is mandatory.
Excellent spoken English and communication skills.
Good customer-handling and problem-solving skills.
Comfortable working in rotational shifts.
Candidates should be comfortable working from the respective office location.
Immediate joiners / candidates with short notice periods preferred.

📌 International Voice Process Executive Noida
🏢 Veerwal Getwork Services
📍 Noida