We are hiring for a leading Business Process Management (BPM) company with a strong presence in the global business services industry. The organisation works with international clients to deliver customer experience, sales and business process solutions.
We are looking for a energetic and customer-focused Senior Process Associate International Voice Process with experience handling US customers, preferably in international sales and customer service.
Location: Bangalore
Working Days: 5 Days
Shift: US Night Shifts
Key Responsibilities
Handle inbound and outbound customer calls from US clients professionally and efficiently.
Understand customer requirements and provide appropriate product or service solutions.
Promote company products and services while identifying sales opportunities.
Required Skills & Experience
Prior experience in US Sales and International Voice Process is preferred.
Robust sales aptitude and customer-handling skills.
Excellent verbal communication skills in English.
Experience handling international customers is mandatory.
Basic computer proficiency and ability to work on CRM applications and tools.
Ability to achieve sales targets, conversions and customer service objectives.
Robust customer service orientation and problem-solving skills.