Role & responsibilities
Respond to customer queries and requests through live chat in a skilled, accurate, and timely manner.
Provide detailed information regarding products and services to assist customers effectively.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.
Meet individual and team KPIs, including response time, quality standards, and customer satisfaction metrics.
Handle multiple customer conversations simultaneously (dual concurrency) while maintaining service quality.

Preferred candidate profile
Excellent written English communication skills.
Prior experience in international customer support/chat processes.
Robust multitasking and problem-solving abilities.
Familiarity with CRM tools and customer service best practices.
Ability to work in a fast-paced workplace and achieve performance targets.

📌 Customer Care Executive Pune
🏢 Tech Mahindra
📍 Pune