Account Manager BGV | Verify Shield

Company: Verify Shield

Department: Client Relations & Business Operations

Location: Hyderabad, India

Industry: Background Verification (BGV) Services

Key Responsibilities
Client Relationship Management: Manage relationships with corporate clients, HR teams, recruitment teams, and enterprise customers.
BGV Operations: Coordinate background verification checks, including employment, education, address, criminal record, identity, and reference verification.
Client Onboarding: Manage client onboarding, documentation, service agreements, and portal access.
Turnaround Time (TAT): Monitor verification requests and ensure completion within agreed service-level agreements (SLAs).
Escalation Management: Resolve client concerns, delayed reports, discrepancies, and operational issues.
Business Growth: Identify prospects to upsell additional verification services and expand existing client accounts.
Vendor Coordination: Coordinate with verification agencies, laboratories,



and third-party service providers across India.
Reporting: Prepare daily and monthly reports covering verification volumes, pending cases, TAT performance, and escalations.
Compliance: Ensure appropriate handling of candidate information and adherence to applicable data protection requirements.
Platform Management: Help clients use the Verify Shield BGV portal and coordinate with the technical team to resolve platform issues.

Required Skills
2–5 years of experience in account management, client servicing, BGV operations, or HR services.
Solid communication and client relationship management skills.
Knowledge of employment and education verification processes.
Experience managing SLAs, TATs, escalations, and operational reports.
Proficiency in Excel and CRM or BGV platforms.
Ability to coordinate with multiple verification partners across India.

Key Performance Indicators (KPIs)

📌 Account Manager Bgv Verify Shield Hyderabad
🏢 Verify Shield
📍 Hyderabad