Role & responsibilities
Handle inbound and outbound customer calls to address banking-related queries, service requests and complaints.
Provide accurate information on banking products, services, account-related processes and transactions.
Identify customer needs and proactively promote relevant banking products such as credit cards, loans, insurance and other financial offerings.
Drive upselling and cross-selling targets while ensuring a positive customer experience and maintaining service quality.
Maintain accurate customer interaction records, follow up on unresolved queries and adhere to banking processes, compliance requirements and data confidentiality standards.

Working Details
Working Days: 6 Days a Week
Weekly Off: 1 Rotational Week Off
Shift: Rotational Shifts (Shift window for females 7 am - 7pm)

Preferred candidate profile

Graduate.

No BTech, BCAor MCA

Candidates must be comfortable with customer support and upselling responsibilities, rotational shifts, and rotational weekly offs.

📌 Customer Support Executive Noida
🏢 Gostravvy
📍 Noida