12 Nov
|
Everforth Quinnox
|
Bengaluru
12 Nov
Everforth Quinnox
Bengaluru
Role & responsibilities
6 +years of experience in an IT service desk, tier-1/tier-2 application support, or incident triage coordinator role for an enterprise application setting.
Deep proficiency with enterprise ticketing systems (ServiceNow preferred), including queue management, SLA tracking, and catalog routing.
Working knowledge of enterprise HR, CRM, and financial terminology (payroll cutoffs, LMS compliance, timecards, commission cycles).
Demonstrated ability to remain calm and decisive during high-pressure major incident bridge calls.
Excellent verbal and written communication skills with robust customer-service focus.
Preferred candidate profile
📌 Enterprise Platform Front Door Triage Coordinator Bengaluru
🏢 Everforth Quinnox
📍 Bengaluru