We're Hiring | Service Delivery Manager – GAM & CSM

Location: Hyderabad

Notice Period: less than 30 days

Company: Strada

Strada is looking for an experienced Service Delivery Manager to lead Global Access Management (GAM) and Customer Service Management (CSM) operations.

Key Responsibilities:
Lead IT service delivery and day-to-day operations across GAM and CSM teams.
Manage L1/L2/L3 support operations, service levels (SLAs), KPIs and escalations.
Oversee IAM / Access Management operations, including Joiner-Mover-Leaver processes.
Drive resource planning, stakeholder management and customer engagement.
Ensure ITIL-aligned service management, process improvement and automation initiatives.
Lead and develop geographically distributed teams.





Key Requirements:
Solid experience in IT Service Delivery / IT Operations Management.
Positive understanding of IAM, Access Management and ITSM processes.
Experience managing support teams, SLAs, escalations and managed services.
Familiarity with ServiceNow, ITIL and Lean practices.
Excellent communication and stakeholder management skills.

Preferred: ITIL / Lean certification, SAP Authorisations and global service delivery experience.

Interested candidates can apply or share their profiles at [HIDDEN TEXT].

📌 Service Delivery Manager Gam & Csm Secunderabad (India)
🏢 Elgebra
📍 India