Job Title: Quality Analyst

Experience: 0.6 to 3 years

Location: Vashi, Navi Mumbai

Company Overview:

At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using cutting-edge technologies and materials, from building it to managing the property, we curate every step.

Role & Responsibilities:

· Monitor and evaluate inbound/outbound sales calls

· Ensure compliance with quality parameters and sales guidelines.

· Identify training needs and recommend process improvements.

· Handle and manage CRM Software.

· Provide constructive feedback, training and coaching to sales agents.

· Prepare daily/weekly/monthly quality reports and audits.





· Ensure customer satisfaction benchmarks are consistently met.

Preferred Candidate Profile:

. Graduate in any discipline

· Strong knowledge of sales processes, telecalling standards, and customer engagement practices

· Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)

· Positive analytical and reporting skills to track performance trends and prepare quality reports.

· Ability to evaluate calls, identify gaps, and provide actionable feedback.

· Robust communication and interpersonal skills to collaborate with sales teams and management

📌 Call Quality Analyst Exp 0 6 To 3 Years Navi Mumbai
🏢 Holistic
📍 Navi Mumbai