Call Center Executive, US Process (Inbound & Outbound)

Requirement Summary
Positions: 2
Role: Call Center Executive, US Process (Inbound & Outbound)
Brand: Raseva
Location: Office-based, Mercantile House, Connaught Place, Recent Delhi
Joining: Immediate

Role Responsibilities
Handle inbound calls regarding US customer orders, product inquiries, shipping, and complaints.
Conduct outbound calls for order confirmations, follow-ups, repeat-purchase reminders, and sales.
Record call details and updates accurately in the CRM.
Maintain a professional, friendly tone while meeting call quality and sales targets.

Must-Haves
Clear, neutral US accent with excellent spoken English.
Comfortable working US hours (e.g., 9:00 AM–6:00 PM EST / ~7:30 PM–4:30 AM IST, Monday to Friday).




1–2 years of experience in a US voice process, or a fresher with solid communication skills.
Good typing speed and basic CRM/computer proficiency.
Calm and patient demeanor with objection-handling and complaint-resolution skills.

Valuable to Have
Prior experience in US e-commerce, D2C, or health and wellness processes.
Sales or upselling experience.

Hiring Process
Resume shortlisting by HR.
Voice and accent screening round (including a mock inbound/outbound call).
Final interview with the management team.

Pay: ₹8,900.00 - ₹25,000.00 per month

Work Location: In person

📌 Call Center Executive Connaught Place
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📍 Connaught Place