Key Roles & Responsibilities
Customer Support & Enquiry Handling

Handle customer enquiries through phone, WhatsApp, social media, and walk-ins.

Provide information about:
Play sessions and activities
Café offerings
Birthday party packages
Entry fees and timings
Assist customers with booking play sessions and birthday parties.
Booking & Reservation Management

Manage bookings for:
Play sessions
Birthday parties
School visits and group bookings
Maintain proper records of customer details and booking schedules.
Coordinate with operations and café teams to ensure smooth service delivery.

Key Skills Required
Excellent communication and customer service skills
Strong attention to detail
Ability to multitask in a quick-paced workplace
Key Performance Indicators (KPIs)
Customer enquiry response time
Conversion of enquiries into bookings
Customer satisfaction and reviews

Pay: ₹15,000.00 - ₹19,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Representative Bengaluru
🏢 Forever Kid
📍 Bengaluru