Key Responsibilities
Workshop Operations & Workflow
Plan, organize, and control daily service and repair workflows to meet turnaround time (TAT) targets.
Allocate job cards to technicians and supervisors based on skill sets and bay availability.
Ensure proper availability, maintenance, and calibration of workshop tools, diagnostic equipment, and machinery.
Quality Control & Technical Resolution
Conduct final quality inspections on vehicles before delivery to ensure "Right First Time" (RFT) repairs.
Troubleshoot complex mechanical, electrical, and electronic diagnostic issues that frontline technicians cannot resolve.
Monitor repeat repairs, analyze root causes, and implement corrective actions.
Ensure strict adherence to OEM guidelines, technical service bulletins (TSBs), and safety standards.
Team Management & Training
Supervise, coach, and motivate service advisors, floor supervisors, and technicians.
Design and execute on-the-job training (OJT)



and skill matrices to upskill the technical team.
Conduct performance reviews and enforce workplace safety and discipline.
Customer Satisfaction & Escalations
Handle escalated customer complaints regarding vehicle performance or repair costs.
Work closely with the service reception/advisors to maintain a high Customer Satisfaction Index (CSI).
Cost Control, Inventory & Reporting
Monitor workshop efficiency, labor productivity, and operational expenses to improve profitability.
Coordinate with the parts department to ensure the availability of spare parts and consumables.
Prepare and submit daily, weekly, and monthly Management Information System (MIS) reports on revenue, warranty claims, and productivity.

Pay: ₹13,000.00 - ₹56,000.00 per month

Perks:
Leave encashment
Provident Fund

Work Location: In person

📌 Works Manager Hosur
🏢 Prabal Motors Private
📍 Hosur