Telecaller

Job Summary

We are looking for a Telecaller to communicate with prospective students and customers, provide information about our programs and services, and support the lead follow-up process. The role involves making outbound calls, handling enquiries, maintaining lead records, and coordinating with the relevant teams.

Responsibilities
Make outbound calls to prospective students and customers from assigned leads.
Respond to enquiries and provide accurate information about courses, programs, and services.
Understand the requirements and interests of prospective students and provide relevant information.
Follow up with leads through calls and other approved communication channels.
Schedule counselling sessions, meetings, or appointments when required.
Maintain accurate records of calls, enquiries, follow-ups, and lead status.
Coordinate with the counselling, admissions, and business development teams for further follow-up.
Handle incoming calls and enquiries professionally.
Meet assigned call and follow-up targets.




Share regular updates on lead status and follow-up activities with the reporting manager.

Requirements
Good verbal communication and interpersonal skills.
Ability to communicate clearly and professionally over the phone.
Basic computer knowledge and ability to maintain records.
Positive listening and follow-up skills.
Ability to work with targets and manage multiple leads.
Previous experience in telecalling, customer support, inside sales, or a related role is an advantage.
Freshers with valuable communication skills may also apply.

Skills
Verbal Communication
Telecalling
Customer Interaction
Lead Follow-up
Active Listening
Basic Computer Skills
Record Keeping
Time Management

Job Type: Full time

Work Location: Kochi, Kerala

Experience: 0–1 years

Pay: ₹15,000.00 - ₹17,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement

Work Location: In person

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