Job Description – Public Relations Officer (PRO)

Department: Operations

Job Title: Public Relations Officer (PRO)

Reports To: Operations Manager

Key Responsibilities:
Handle patient and visitor enquiries professionally.
Maintain positive relationships with patients, visitors and the public.
Manage patient complaints, feedback and grievances.
Coordinate patient admissions and discharge-related enquiries.
Promote hospital services and facilities.
Coordinate with various hospital departments.
Ensure patient satisfaction and quality service.
Support hospital events, awareness programmes and promotional activities.

Educational Qualifications:
MSW (Master of Social Work)
MHA (Master of Hospital Administration)
BBA (Bachelor of Business Administration)
Any Bachelor's Degree

Experience:
1–2 years of experience preferred.
Hospital experience will be an added advantage.

Required Skills:
Excellent communication and interpersonal skills.
Patient relationship management.
Problem-solving and coordination skills.
Public relations and customer service.
Ability to handle patient grievances professionally.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Public Relations Officer Malappuram
🏢 Believers Hospital Mala
📍 Malappuram