Key Responsibilities

Client Relationship Management
Build and maintain robust relationships with OEMs, insurers, and brands.
Act as the primary point of contact for clients, ensuring effective communication.
Understand client requirements and offer tailored InstaCare solutions.

Service Delivery & Operations
Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs.
Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levels are met.
Monitor case progress, ensuring timelines and quality benchmarks are achieved.

Sales & Business Development
Identify current business opportunities and onboard potential clients.
Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers.
Develop proposals, present solutions, and negotiate contracts.

Process Coordination
Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth case handling.
Coordinate logistics for device pick-up and delivery.
Work closely with the finance team to track costs, manage invoices, and ensure timely payouts.

Reporting & Documentation
Maintain detailed records of client interactions, case statuses, and resolutions.




Provide regular performance reports and insights to leadership.
Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time Fix Rate (FTFR).

Compliance & Quality Assurance
Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliance standards.
Address escalations promptly and implement corrective actions when needed.

Collaboration & Learning
Work closely with the tech team to provide client feedback for platform improvements.
Stay updated on industry trends, competitor strategies, and emerging technologies.

Key Skills for Success
Robust communication and negotiation skills.
Proficiency in CRM tools and process management platforms.
Analytical mindset with a focus on performance improvement.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Flexible schedule

Education:
Bachelor's (Preferred)

Experience:
Project coordination: 1 year (Preferred)

Language:
Tamil (Preferred)
English (Preferred)
Telugu (Preferred)

Work Location: In person

📌 Process Associate Operations Arumbakkam
🏢 Bigfix Gadget Care
📍 Arumbakkam