Team Leader – Operations (BFSI)

We are looking for an experienced Team Leader – Operations to manage a team of customer service representatives and drive performance excellence in the BFSI domain.

Location: Gurugram (Sector 30)
Salary: Upto ₹7 LPA
Shift: Rotational (5 days working)
Perks: Cab facility available

Key Responsibilities:
Lead and manage a team while ensuring strict adherence to process guidelines and operational standards.
Handle customer and operational escalations, ensuring timely and effective resolutions.
Monitor and drive key performance metrics, including CSAT, Quality, and AHT.
Coach, mentor, and provide regular feedback to team members to support their professional development and performance improvement.
Identify performance gaps and implement effective strategies to improve team productivity, service quality,



and overall customer experience.

Requirements:
Minimum 1 year of experience as a Team Leader in an International BFSI process.
BPO experience is mandatory, preferably in an international customer service workplace.
Strong leadership, communication, decision-making, and problem-solving skills.
Proven ability to manage teams, drive performance, and achieve operational targets.
Comfortable working in a quick-paced setting with rotational shifts.

Interested candidates can reach out to +91-XXXXXXXXXX
HR Sanchi

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Team Leader Bfsi Gurugram
🏢 Transcom
📍 Gurugram