The Customer Care Executive is responsible for handling customer enquiries, processing orders, coordinating with internal departments, and ensuring customer satisfaction. The role involves maintaining solid relationships with customers, resolving complaints, providing product information, and ensuring timely delivery of textile products.

Key Roles and Responsibilities
Customer Communication
Order Processing and Follow-up
Complaint Handling
Sales Support
Documentation and Reporting
Customer Relationship Management

Key Performance Indicators (KPIs)
Customer satisfaction level.
Response time to customer enquiries.
Order processing accuracy.
Complaint resolution time.
On-time order delivery coordination.
Customer retention and repeat business

Freshers and experienced candidates can apply for this post.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Care Executive Kottayam
🏢 NARMADA TEXTILES
📍 Kottayam