Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionally
Investigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfaction
Collaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customers
Manage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policies
Stay informed about product updates, promotions, and company policies to provide accurate information and support to customers
Document customer interactions, feedback, and complaints in the customer support system.



Report recurring issues or trends to management for further analysis and resolution
Gather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience.

Qualification:
Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industry
Graduate in any stream
Valuable verbal and written communication skills
Languages known English, Hindi and Kannada/Telugu/Tamil/Malayalam

Pay: ₹22,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Kalyan Nagar (India)
🏢 TIF Labs
📍 India