Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints and issues promptly and professionally.
Build and maintain robust customer relationships.
Follow up with customers to ensure satisfaction after service or purchase.
Maintain accurate customer records and update CRM systems.
Coordinate with internal departments to resolve customer concerns.
Gather customer feedback and provide insights to management.
Support customer retention and loyalty initiatives.
Explain products, services, policies, and procedures to customers.
Prepare reports on customer interactions and service performance.