We are looking for a confident, professional, and customer-oriented Customer Support Executive with excellent English communication skills. The candidate will be responsible for handling customer queries, resolving complaints, providing product-related information, and ensuring a smooth and positive customer experience.
Key Responsibilities
Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.
Communicate with customers in fluent and professional English.
Resolve customer complaints and issues in a polite and timely manner.
Provide accurate information about products, orders, deliveries, returns, and refunds.
Follow up with customers to ensure their satisfaction.
Coordinate with internal teams to resolve customer-related issues.
Maintain proper records of customer interactions and complaints.
Ensure high customer satisfaction and a positive brand experience.
Required Skills & Qualifications
Excellent verbal and written English communication skills.
Fluent English speaking with positive pronunciation and confidence.
Strong interpersonal and problem-solving skills.
Good listening and customer-handling abilities.
Basic computer knowledge and proficiency in MS Excel.
Ability to handle difficult customers professionally.
Positive attitude with a customer-first approach.
Experience & Education
Experience: 1–3 years in Customer Support / Customer Service preferred.
Education: Graduate in any discipline.
Freshers with excellent English communication skills can also apply.
Preferred Candidate Profile
Confident and presentable personality.
Excellent command over spoken and written English.
Professional telephone etiquette.
Ability to work in a quick-paced setting.
Strong ownership and responsibility towards customer satisfaction.
Key Requirement: Excellent English communication is mandatory for this position.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Senior Customer Support Executive Jaipur (India)
🏢 Nandani Creation Limited (Jaipur Kurti)
📍 India
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