Company: MB Gems & Jewellery LLP
Location: Varachha, Surat, Gujarat
Job Type: Full-time | Work from Office
Salary: ₹20,000–₹25,000 per month
Experience: Fresher to 1 year

Work Schedule
Shift: US shift (night shift)
Working Days: 5 days a week
Work Mode: Work from office

Job Description

We are looking for a Customer Support Executive to handle customer queries, payment follow-ups, and order-related support for our US-based diamond jewellery business. Freshers with robust English communication skills and good knowledge of AI tools are welcome to apply.

Key Responsibilities
Follow up with customers regarding outstanding balances and ensure timely payments.
Regularly communicate with customers regarding pending payments and account updates.
Assist customers with product-related queries, orders, and account concerns.
Share photos and videos of new collections, updated stock, brochures, and catalogues.




Guide customers on placing orders through our website and application.
Use AI tools to improve customer communication and work efficiency.
Maintain qualified communication and build strong customer relationships.

Requirements
Excellent English communication skills (mandatory).
Freshers and candidates with up to 1 year of experience can apply.
Positive knowledge of AI tools and their practical applications.
Good follow-up, communication, and customer-handling skills.
IT educational background is an added advantage.
Must be comfortable working from the office during US night-shift hours.

Candidate should be based out of surat location only.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive – Us Shift Surat
🏢 MB Gems & Jewellery
📍 Surat