Position: Customer Support Executive (Non-Voice Process)
Location: Noida
Job Role & Responsibilities:
Handle customer queries through email and live chat.
Provide accurate information and effective resolutions to customer concerns.
Respond to customer inquiries within defined turnaround times (TAT).
Maintain qualified written communication with customers.
Manage customer complaints and follow up on unresolved issues.
Maintain proper records of customer interactions.
Ensure customer satisfaction while meeting quality and productivity targets.
Candidate Requirements:
Minimum qualification: 12th Pass / Graduate.
Freshers and experienced candidates can apply.
Excellent written English communication skills.
Good typing speed and grammatical accuracy.
Basic computer and MS Office knowledge.
Solid problem-solving and multitasking abilities.
Ability to handle multiple chats simultaneously.