Handle inbound/outbound calls, emails, and customer enquiries related to travel.
Understand customer requirements, budget, destination preferences, and travel dates.
Recommend suitable domestic and international holiday packages.
Prepare customized itineraries and travel packages as per customer requirements.
Explain package inclusions, exclusions, pricing, cancellation policies, and terms & conditions.
Follow up with prospective customers and convert leads into bookings.
Coordinate with hotels, airlines, transport providers, DMCs, and other travel partners.
Maintain accurate customer and booking information in CRM.
Achieve assigned sales, conversion, revenue, and customer satisfaction targets.




Handle customer objections professionally and negotiate where appropriate.
Ensure timely follow-up on all open leads and enquiries.
Resolve customer concerns before, during, and after travel.
Maintain high standards of customer service and compliance with company processes.
Work closely with Operations, Sales, Quality, and Support teams.

Pay: ₹13,500.00 - ₹25,000.00 per month

Perks:
Adaptable schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Travel Advisor Shimla
🏢 31 Parallel BPO Private
📍 Shimla