Make daily follow-up calls to service customers.
Remind customers about scheduled and periodic vehicle servicing.
Collect customer feedback after vehicle service.
Handle customer complaints and coordinate for quick resolution.
Maintain customer data and call records in CRM/DMS.
Inform customers about service offers, campaigns, and reminders.
Follow up on pending service appointments and missed customers.
Monitor customer satisfaction and service feedback.
Prepare daily calling and feedback reports.
Coordinate with Service Advisors and the Service Manager.