Job Description

OOR Cabs Pvt. Ltd. is looking for a Customer & Driver Care Executive to provide excellent support to our customers and driver partners. The ideal candidate should have good communication skills, problem-solving abilities, and be able to handle customer and driver queries efficiently.

Key Responsibilities
Handle inbound and outbound calls from customers and drivers.
Assist customers with booking, trip, payment, and service-related queries.
Support drivers with app usage, trip issues, earnings, and account-related concerns.
Resolve complaints professionally and ensure customer satisfaction.
Coordinate with the operations team to resolve issues promptly.
Maintain accurate records of customer and driver interactions.
Follow up on pending issues until they are resolved.
Ensure a high level of customer and driver satisfaction.

Requirements
Any Bachelor's Degree (Preferred)




Freshers and experienced candidates can apply.
Positive communication skills in Tamil (English is an added advantage).
Basic computer knowledge (MS Office & Internet).
Ability to handle calls and resolve issues patiently.
Willingness to work in shifts, if required.

Preferred Skills
Customer Service
Call Handling
Problem Solving
Communication Skills
MS Office
Teamwork
Complaint Resolution

Benefits
Fixed Salary
Performance Incentives
Paid Training
Career Growth Opportunities
Friendly Work Workplace

Work Location

Trichy, Tamil Nadu

Contact

+91-XXXXXXXXXX

84282 84289

Pay: ₹10,000.00 - ₹18,000.00 per month

Perks:
Commuter assistance
Adaptable schedule
Provident Fund

Work Location: In person

📌 Customer & Driver Care Executive Ariyamangalam Area
🏢 Oor Cabs
📍 Ariyamangalam Area