Job Title: US Customer Support Executive (Voice Process)

Location: Mohali
Shift: Rotational (including night shifts as per US time zones)
Work Mode: Work from Office
Joining: Immediate Joiners Preferred

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our US Customer Support team. This role involves handling inbound/outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

Key Responsibilities
Handle customer queries via calls, emails, or chat (primarily voice process)
Provide accurate information and resolve customer concerns effectively
Maintain a professional and empathetic approach while interacting with customers
Meet quality and productivity benchmarks
Document customer interactions in the system

Eligibility Criteria
Minimum qualification: 12th Pass / Undergraduate / Graduate
Freshers are welcome
Good communication skills in English (spoken and written)




Basic computer knowledge

Required Skills
Strong communication and interpersonal skills
Problem-solving ability
Willingness to work in rotational shifts (US timings)
Positive attitude and eagerness to learn

Perks
Market-competitive salary package
Cab facility (if applicable)
Training and career growth opportunities
Friendly work environment

Job Types: Full-time, Fresher, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: +91-XXXXXXXXXX).

Work Location: In person

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