Designation: Room Attendant Department: Housekeeping Reports To: Housekeeping Supervisor / Executive Housekeeper Location: The Fern Residency Mumbai, Pritam Dadar | Series by Marriott
Job Purpose

To maintain the highest standards of cleanliness, hygiene, and guest satisfaction by ensuring guest rooms and assigned areas are cleaned, maintained, and presented according to hotel standards.
Key Responsibilities
Clean and service guest rooms, bathrooms, and assigned areas as per hotel SOPs.
Make beds, change bed linen, and replace towels and guest amenities.
Replenish toiletries, stationery, minibar items, and other room supplies as required.
Ensure proper cleaning, dusting, vacuuming, mopping, and sanitisation of rooms.
Check room facilities, furniture, fixtures, and equipment for any defects or maintenance issues.
Immediately report maintenance complaints, damages, and lost-and-found items to the supervisor.
Follow the room cleaning checklist and maintain daily room status updates.
Handle guest requests promptly and courteously.
Maintain proper use and storage of cleaning chemicals and housekeeping equipment.
Follow hotel hygiene, safety, and grooming standards.
Maintain guest privacy and ensure the security of guest belongings.




Coordinate with Front Office and other departments regarding room status and guest requirements.
Ensure effective use of linen, guest supplies, and cleaning materials.
Perform deep cleaning and special cleaning assignments as instructed by the supervisor.
Skills & Competencies
Basic knowledge of housekeeping operations.
Attention to detail and cleanliness.
Good communication and interpersonal skills.
Ability to work in a team.
Guest-focused attitude and service orientation.
Time management and organisational skills.
Honesty, discipline, and personal grooming.
Educational Qualification & Experience
Minimum 10th / 12th Pass preferred / DHM /BHM
Freshers can apply.
Previous experience in hotel housekeeping will be an added advantage.
Key Performance Indicators (KPIs)
Guest room cleanliness and hygiene standards.
Timely completion of assigned rooms.
Guest satisfaction and feedback.
Compliance with housekeeping SOPs.
Proper handling of linen, amenities, and equipment.
Minimum guest complaints related to room cleanliness.

Pay: ₹10,000.00 - ₹16,000.00 per month

Advantages:
Versatile schedule
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Housekeeping Room Attendant Mumbai (India)
🏢 Concept Hospitality Private Limited The Fern Group Of Hotels
📍 India