Designation – Sales & Customer Service Executive

We are looking for a Sales & Customer Service Executive to join our team. Hands-on experience in D2C sales, customer service, and handling customer queries through calls, WhatsApp, email, and online channels.

Key Responsibilities:

· Handle D2C sales and customer service through calls, WhatsApp, email, chat, website, and social media.

· Respond to customer enquiries, understand requirements, provide product information, and convert enquiries into sales.

· Follow up with customers for pending orders, enquiries, payments, and other order-related issues.

· Upsell and cross-sell products and support promotional campaigns and recent product launches.

· Coordinate with the e-commerce, warehouse, logistics,



and other internal teams to resolve customer and order-related issues.

· Maintain accurate records of customer interactions, orders, complaints, returns, and sales.

· Build positive customer relationships and ensure a smooth experience from enquiry to post-purchase support.

· Track sales, enquiries, conversions, complaints, returns, and other customer service related work.

Required Skills:

· Excellent communication skills

· Customer handling & problem-solving

· Sales & convincing skills

· Positive English communication

· Basic computer & Excel knowledge

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales/customer Service Lower Parel
🏢 Superknit Industries
📍 Parel