Product Listing & Catalogue Management
Upload and manage products on WordPress and WooCommerce.
Add product titles, descriptions, images, SKUs and model numbers.
Manage product categories, brands, attributes and variations.
Update product prices, stock and inventory.
Create SEO-friendly product descriptions and maintain catalogue accuracy.
Order Confirmation & Order Management
Contact customers over phone to confirm newly received orders.
Verify customer details, delivery addresses and order requirements.
Coordinate with customers regarding prepaid and COD orders.
Follow up on pending order confirmations.
Coordinate with the warehouse and shipping team for order processing.
Handle order-related queries, cancellations and delivery follow-ups.
Customer Support – Calls, WhatsApp & Email
Handle incoming and outgoing customer calls.




Respond to customer queries through WhatsApp.
Manage customer emails and provide timely responses.
Assist customers with order status, tracking and delivery-related queries.
Handle basic complaints, returns, replacements and refund-related queries.
Maintain skilled and polite communication with customers.
Daily Operations
Maintain order and customer communication records.
Coordinate with internal teams for smooth operations.
Follow up on unresolved customer issues.
Ensure timely responses across all customer support channels.

Pay: ₹9,700.00 - ₹13,000.00 per month

Work Location: In person

📌 E Commerce Operations Executive Uttam Nagar
🏢 Shopy Vision
📍 Uttam Nagar