Company Description Taj President Hotel (Mumbai) is a well-established hospitality property located at 90 Curre Parade, Colaba, in the heart of Mumbai, Maharashtra, India. The hotel serves a diverse mix of business and leisure guests, offering premium accommodations, dining, and event services. Being part of a renowned hospitality brand, the hotel focuses on delivering high-quality guest experiences and qualified service standards. Team members benefit from working in a dynamic, guest-centric workplace with exposure to best practices in luxury hospitality. The location in Mumbai’s Colaba area provides access to a vibrant neighborhood and key commercial and tourist hubs.
Role Description The Senior Associate role is a full-time, on-site position based at Taj President Hotel in Mumbai. The Senior Associate will support daily hotel operations, including guest service, coordination with front office and other departments, and ensuring a smooth check-in and check-out experience. Responsibilities may include responding to guest inquiries, resolving issues promptly, handling reservations, and supporting billing and documentation processes.



The role involves maintaining service quality standards, following hotel policies and procedures, and contributing to a welcoming and professional atmosphere. The Senior Associate will collaborate with team members and supervisors to achieve operational targets and enhance guest satisfaction.
Qualifications
Robust customer service orientation, with the ability to interact professionally and courteously with guests.
Effective communication skills in English; additional local language proficiency is an advantage.
Basic computer literacy and familiarity with hotel or reservation systems is preferred.
Ability to manage time effectively, handle multiple tasks, and work in a quick-paced environment.
Previous experience in hospitality, front office, or customer-facing roles is beneficial.
High level of reliability, integrity, and attention to detail in completing operational tasks.
Flexible to work in shifts, including weekends and holidays, as required by hotel operations.
Relevant diploma or degree in Hospitality Management or a related field is an advantage.

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