About the Role

Meridian Watches is looking for a Customer Support Representative to join our growing team in Mohali. You'll be responsible for providing timely, explicit and helpful support to our customers throughout their experience with the brand.

Key Responsibilities
Handle customer queries across email, WhatsApp and social media.
Assist with order tracking, cancellations, replacements and warranty-related queries.
Coordinate with courier partners to resolve delivery issues.
Handle customer complaints and ensure timely resolutions.
Manage customer requests using Shopify, Shiprocket and other e-commerce tools.
Maintain accurate records of customer interactions and follow-ups.

What We're Looking For
1–3 years of experience in customer service or a related role.
Strong written and verbal communication skills in English.
Prior experience in an e-commerce company is preferred.
Familiarity with Shopify, Shiprocket, payment gateways or similar tools is an advantage.
Organised, detail-oriented and solution-focused.
Ability to manage multiple customer queries efficiently.

Location: Sector 70, Mohali, Punjab

Employment Type: Full time, In office

Experience: 1–3 years

📌 Customer Service Representative Chandigarh (India)
🏢 Meridian Watches
📍 India