Application Support Analyst (L2/L3) – DEDAOSS

Application Support Analyst with 4 to 7 years of experience in L2/L3 support of enterprise applications (functional & application layer) , ensuring 24×7 availability, SLA-driven operations, and rapid incident resolution .

Specialized in application troubleshooting, configuration, and data-level issue resolution , with focus on support automation and business continuity — excluding infrastructure/server-level support .

Key Responsibilities

Manage incident, service request & problem lifecycle (ITIL)

Perform RCA, Bug identification, defect replication & performance troubleshooting

Handle application configuration, master data & workflow support

Enable monitoring, log analysis & proactive issue detection

Support change & release from application perspective (UAT, validation, stabilization)

Coordinate with business users, vendors & development teams for incidents/ RCA

Ensure data accuracy, application performance & process continuity

Technical Skills
Oracle Stack:



Oracle Forms & Reports, PL/SQL, SQL etc.
Application Development: .NET, basic Java/Python etc.
Monitoring (Application Level): Splunk, AppDynamics (transaction/log analysis) etc.
API/Integration: Postman, SoapUI (API-level troubleshooting) etc.

Process Skills

ITIL: Incident, Problem & Change Management

SLA/KPI tracking & support governance

RCA, trend analysis & preventive actions (functional/application issues)

Documentation: SOPs, runbooks, KB articles

Vendor coordination & compliance (SOD, VAPT, audits)

Soft Skills

Solid stakeholder management (Business–IT–Vendor)

Ownership-driven approach (SPOC mindset)

Analytical problem-solving & decision-making

Focus on continuous improvement & automation

Ability to train users and support L1 teams

Qualifications

B Tech/ M Tech (IT/Computer Science)

MCA

📌 Application Support Analyst Gurugram
🏢 Maruti Suzuki
📍 Gurugram