Department: QC

Location: Surat (Head Office) / Sachin (Factory), whichever works best for you

Job Title: QC-Head

Report to: Chief Managing Director

JOB OBJECTIVES

The QC Head Dispute Resolution is responsible for end-to-end resolution of all quality-related disputes arising from customers, dealers, sales team, service partners, and internal departments, ensuring root cause elimination, zero repeat complaints, and protection of Crescent Opto Pvt Ltds brand credibility.

Key Responsibilities
Customer & Dealer Dispute Resolution
Own and resolve all quality disputes related to product failure, warranty claims, replacements, and field complaints.
Ensure timely investigation, technical validation, and closure of disputes.
Coordinate with Sales, Service, and Dealers to ensure explicit communication and justified resolutions.
Define explicit acceptance/rejection criteria for claims.
Root Cause Analysis (RCA) & Corrective Action
Conduct RCA using required tools
Implement Corrective and Preventive Actions (CAPA) across production, incoming material, packaging, and handling.
Ensure no repeat issues for closed disputes.
Quality Control – Production & Incoming Material
Oversee QC of:
Incoming raw materials
In-process production
Finished goods




Ensure compliance to approved quality standards, SOPs, and specifications.
Reject non-conforming materials and initiate supplier corrective actions.
Inter-Departmental Coordination
Work closely with:
Sales (field feedback & escalation)
Service team
Purchase & Vendor Management
Production & Packaging
Act as the final authority for quality-related dispute decisions.
Documentation & Reporting
Maintain complete records for:
Complaints
RCA
CAPA
Replacement approvals
Submit monthly quality & dispute MIS to management.
Continuous Improvement & Compliance
Drive quality improvement initiatives to reduce complaint trends.
Ensure compliance with internal quality policies and warranty guidelines.
Support audits and management reviews.
Team Leadership
Lead and train QC inspectors and engineers.
Build a proactive quality culture focused on prevention, not firefighting.

JOB RELATED EXPERIENCE & KNOWLEDGE
Strong technical knowledge of lighting / electrical products
Excellent analytical and problem-solving skills
High integrity and decision-making ability
Solid communication & negotiation skills
Leadership and stakeholder management

📌 Qc Head Surat
🏢 Crescent Opto
📍 Surat