Customer Support Executive – EV Charging Solutions
Job Type: Full time
Department: Customer Support / Inside Sales
Experience: Minimum 2 Years
Industry: Electric Vehicle (EV) Charging Solutions
Job Overview
We are looking for a proactive and customer-oriented Customer Support Executive to join our team in the EV charging solutions industry.
The candidate will be responsible for handling customer enquiries, understanding their EV charging requirements, recommending suitable products, and converting potential leads into sales. The ideal candidate should have excellent communication skills, a customer-focused approach and the ability to manage follow-ups effectively.
Key Responsibilities
Handle customer enquiries through WhatsApp, phone calls, website and other communication channels.
Understand customer requirements and recommend suitable EV charging products and solutions.
Explain product features, specifications, compatibility, pricing and installation requirements.
Follow up with prospective customers and convert enquiries into sales.
Handle customer queries professionally and provide timely assistance.
Coordinate with sales and technical/service teams to ensure smooth customer support.
Maintain proper records of customer enquiries, leads and follow-ups.
Build positive customer relationships and ensure a satisfactory customer experience.
Required Skills & Qualifications
Minimum 2 years of experience in Customer Support, Customer Service or Inside Sales preferred.
Excellent verbal and written communication skills in English.
Good customer handling and problem-solving abilities.
Basic knowledge of electrical products or willingness to learn about EV charging solutions.
Experience handling WhatsApp, calls, emails and online customer enquiries.
Solid follow-up, coordination and sales conversion skills.
Basic computer knowledge and familiarity with MS Excel or CRM tools.
Preferred Candidate Profile
Customer-focused and confident in handling customer conversations.
Comfortable with calling, lead management and sales follow-ups.
Proactive, organised and target-oriented.
Ability to understand technical products and explain them in easy language.
Candidates with experience in electrical products, automobile, EV or related industries will be preferred.
Interested candidate can apply with their updated cv